Creative Account Manager (B2B Video Agency)

About us

We're Camping, a small-but-mighty brand storytelling & video agency based in Barcelona, helping B2B tech companies transform from 'boring' to heartfelt through brand & video storytelling.

As we continue to grow, we're looking for a Creative Account Manager who can coordinate our video projects, act as the key point of contact for clients, and ensure smooth delivery from brief to final output.

Have we mentioned we have a 4-day workweek?

The role

You'll be the operational glue that keeps our video projects running smoothly. This role combines client-facing delivery management with hands-on video production coordination—think of it as being a producer who also manages the client relationship day-to-day. You'll work closely with our creative team (Creative Director, Motion Designers, Editors, Strategists) to ensure projects are delivered on time, on brief, and with happy clients.

Your main responsibility is keeping clients happy through excellent project execution. You'll be managing multi-workstream video campaigns, coordinating timelines, briefing the creative team, tracking deliverables, and making sure nothing falls through the cracks. Fast, clear communication and strong follow-through are essential.

While the role isn't focused on business development or account growth, you'll naturally become a trusted partner to clients through consistent, high-quality delivery. You'll understand their goals, anticipate their needs, and make the project process feel seamless.

This is a full-time position.

Core responsibilities

Project Delivery & Coordination:

• Own end-to-end project coordination: Manage video project timelines, deliverables, and stakeholder alignment from brief to delivery. Make sure everyone knows what's happening, when, and why.

• Act as video producer: Brief creative teams, coordinate production schedules, manage feedback rounds, and ensure videos meet quality standards and deadlines.

• Be the client's go-to contact: Serve as the primary point of contact for clients, maintaining healthy relationships, responding quickly to questions, and keeping them informed throughout the project lifecycle.

• Manage complex campaigns: Coordinate multi-workstream campaigns with tight deadlines, keep all moving parts organized, and prevent last-minute chaos through proactive planning and clear communication.

• Quality assurance & feedback management: Ensure deliverables meet quality standards, manage client feedback efficiently, and coordinate revision rounds with the creative team.

Client Communication & Collaboration

• Fast, clear communication: Respond quickly to client questions and requests, provide regular status updates, and keep communication flowing smoothly between clients and the creative team.

• Internal team coordination: Work closely with Creative Director, Strategists, Motion Designers, Editors, and Producers to align on project goals, deadlines, and creative direction.

• Problem-solving & adaptability: Handle unexpected challenges smoothly, find solutions when things don't go as planned, and keep projects on track despite obstacles.

Project Oversight & Service Delivery

• Oversee project execution: Make sure all project deliverables are on time, on quality, and on budget.

• Team Leadership: Coordinate with internal creative teams (Creative Director, Producer, Designer, Post-production Coordinator) to ensure optimal resource allocation and project delivery.

• Quality Assurance: Maintain high standards of creative output and service delivery, ensuring all work meets client expectations and agency quality benchmarks.

What We're Looking For

Required Experience & Skills

• 3-5+ years of experience in project coordination, project management, or video production roles (agency or in-house), with proven ability to manage complex creative projects and keep multiple stakeholders aligned.

• Strong project & production coordination: Track record of managing timelines, briefing creative teams, coordinating feedback, and delivering projects on time without last-minute chaos.

• Client relationship skills: Excellent interpersonal and communication abilities, comfortable being the day-to-day contact for clients, maintaining healthy relationships, and managing expectations.

• Excellent communication skills: Outstanding written and verbal communication, quick to respond, clear in updates, and able to explain complex project details simply.

• Creative Industry Expertise: Deep understanding of creative workflows, video production processes, agency operations, and the ability to translate creative concepts into business value for clients.

• Tools proficiency: Experience with project management tools (Asana, Monday, ClickUp, etc.) and comfortable learning new systems quickly.

• High level of fluency in English, both written and spoken. Please refrain from applying if you do not possess this proficiency, as it is a mandatory requirement for our international clientele.

The Perfect Fit Will Also Have

• Video production background: Experience working in or with video production teams, understanding the production workflow from pre-production to final delivery.

• B2B SaaS experience: Familiarity with B2B marketing, SaaS companies, and their unique project needs and timelines.

• Remote Client Management: Proven ability to manage client relationships across different time zones, working effectively with distributed teams and maintaining strong relationships despite geographical distance.

• Tech Industry Knowledge: Understanding of the technology sector, B2B marketing landscape, workflow automation tools, and emerging trends in the developer and IT professional market.

• Performance Marketing Understanding: Experience with performance tracking, campaign analytics, and ability to demonstrate ROI and business impact to clients.

• Open-Source Community Familiarity: Prior experience working with open-source communities, developer-focused products, or technical audiences.

Your mindset

• You're a natural coordinator who thrives on keeping projects organized, ensuring everyone is aligned, and making complex deliveries feel smooth and effortless.

• You're detail-oriented but also keep the big picture in mind—nothing falls through the cracks, but you also understand how each piece connects to the client's goals.

• You communicate clearly and proactively—clients and team members always know where things stand, what's next, and what they need to do.

• You're passionate about creative excellence and can effectively balance client business objectives with creative integrity and innovation.

• You're calm under pressure and adapt quickly when plans change—you find solutions rather than stress, and keep projects moving forward.

• You take ownership and follow through—when you say something will get done, it gets done.

Location

This position is based in Barcelona, Spain. We won't be taking candidates that aren't able to live in Barcelona. For all non-contract positions, you must have the right to work in Spain.

Working model

• We're trialing a 4-day workweek with Fridays off. For our team, Taking Friday off is a bonus, and it's conditional to our workload being effectively managed and our commitments being properly attended.

• Flexible working hours are a given, as we trust you to manage your schedule effectively.

• We work in a hybrid model, with at least two days per week at our office in the Poblenou area.

Diversity & Inclusion

At Camping we believe that diverse teams drive creativity, innovation, and success. We are committed to building an inclusive culture where all individuals, regardless of race, ethnicity, gender, sexual orientation, ability, age, religion, or background, feel valued, heard, and empowered to thrive. We celebrate diverse perspectives and actively work to ensure equal opportunity for all applicants and team members.